Refund & Cancellation Policy
A clear process for cancelling a cargo booking and requesting a refund from Pakistan Cargo.
1. When a refund may be available
A refund may be considered when a paid booking is cancelled before cargo collection or carrier handover, when we cannot arrange the booked service, or where an overpayment has been made. Refund eligibility depends on the stage of the shipment, carrier commitments, and costs already incurred.
2. Cancellations before dispatch
To request cancellation, contact us as soon as possible with your booking reference and the name used for payment. If the shipment has not been collected, processed, booked with a carrier, or handed to a service partner, we will review the request and confirm any refundable amount. Administrative, payment-processing, collection, handling, documentation, or carrier charges that cannot be recovered may be deducted.
3. After collection or carrier handover
Once cargo has been collected, screened, entered into a warehouse, booked, loaded, or handed to an airline, shipping line, or other service partner, full refunds are generally not available. We will use reasonable efforts to seek recovery from relevant partners where a cancellation is possible, but recovered amounts may be reduced by non-refundable costs, storage, return freight, customs charges, and other expenses.
4. Service issues, loss, or damage
A delay, loss, or damage issue is handled as a shipment claim rather than an automatic refund. Please notify us promptly and provide the booking reference, photographs where appropriate, delivery records, itemised contents, and proof of value. Any remedy is subject to the applicable service terms, carrier conditions, and any insurance arranged for the shipment.
5. Non-refundable situations
Refunds will not be issued for incorrect or incomplete customer information, prohibited or misdeclared goods, failure to provide documents, customs refusal caused by the shipment, unpaid charges, abandoned cargo, or delays outside our reasonable control. Duties, taxes, carrier surcharges, inspection costs, and government fees are refundable only if the relevant authority or provider returns them.
6. How to request a refund
Whatsapp us with the subject “Refund Request”, your booking reference, payment proof, reason for the request, and a contact number. We aim to acknowledge requests within 3 business days. If approved, refunds are returned to the original payment method where possible; processing time can vary by bank or payment provider.
7. Changes to this policy
We may amend this policy for future bookings. The version in effect when you submit a booking normally applies to that booking, except where law requires otherwise. For help, call +971 544755880.