Privacy Policy
How Pakistan Cargo collects, uses, shares, and protects information when you request or use our air and sea cargo services.
1. Scope
This Privacy Policy applies to the Pakistan Cargo website, quotations, bookings, customer support, and the handling of commercial and non-commercial cargo by air or sea to destinations in Pakistan. It explains how we process personal and shipment-related information. By using our website or services, you acknowledge this policy.
2. Information we collect
We may collect your name, business name, phone number, email address, billing and delivery addresses, identity or tax details where required, payment and invoice information, shipment information (such as sender, receiver, contents, value, dimensions, route, and tracking reference), communications with us, and website usage data such as cookies, device, and log information.
3. How we use information
We use information to prepare quotations, arrange collection, booking, carriage, customs or regulatory documentation, delivery, tracking, payment processing, customer support, fraud prevention, service improvement, and legal compliance. We may send service messages about your shipment. Marketing messages are sent only where allowed by law; you may opt out at any time.
4. When we share information
We share only what is reasonably necessary with airlines, shipping lines, freight forwarders, delivery partners, warehouses, customs brokers, insurers, payment providers, technology providers, and government or regulatory authorities. We may also disclose information where required to protect safety, prevent fraud, enforce our terms, or comply with applicable law.
5. Security and retention
We use reasonable administrative, technical, and organisational safeguards to protect information. No online system is completely secure, so please do not send sensitive information through unsecured channels. We retain records only for as long as needed for the purposes above, legal, tax, accounting, dispute, and operational requirements.
6. Your choices and requests
You may ask to access, correct, or update your personal information, withdraw marketing consent, or ask a privacy question by contacting us. Some information must be retained or shared to complete a shipment or meet legal obligations, so we may not always be able to fulfil a deletion request immediately.
7. Cookies and third-party links
Our website may use cookies or similar tools to operate properly, understand usage, and improve performance. You can control cookies through browser settings, though some features may not work correctly. Our website may link to third-party sites; their privacy practices are governed by their own policies.
8. Changes and contact
We may update this policy from time to time. The date above shows the latest revision. For privacy requests, contact , call +971 544755880, or write to Your registered office address, Pakistan.